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Clearpay is a payment method which allows you to buy now and pay later, always interest free. Simply choose ‘Clearpay’ as your chosen payment method at the checkout and  split your payment into 4 instalments. Once you've placed your order using Clearpay, you'll receive an email from them within 2 days with payment instructions, you will also receive your usual Viva Valeria confirmation email. 

1   At checkout, select Clearpay as your payment option and continue

2   Enter simple information and know instantly if your purchase has been accepted

3   Receive a confirmation email outlining your purchase, due date(s), and other useful information

4  Contact Viva Valeria or Clearpay customer service at any time with questions about your purchase, or head to Customer Service FAQs

Are you returning items?

Your Clearpay invoice will be emailed to you by Clearpay as soon as your order has been shipped. Your invoice period will be shown on your invoice.

Your right to return items isn't affected by the payment period, and you'll only have to pay for the items that you keep.

If you've returned items from an order paid for with Clearpay, and the date that your payment is due is near, we'd recommend that you mark the item as returned in the Clearpay portal here.

We do not accept returns of earrings due to hygiene reasons.

Once your return has been completed by Viva Valeria, you'll get an updated invoice from Clearpay.

You'll receive your refund from Clearpay within 5-7 working days to your chosen account.

We've got you covered!

Shopping is fun, so it should also be safe. Whenever you choose to pay with Clearpay, you know you can always pause your payment if something goes wrong. No matter the issue, let us or Clearpay know and we’ll get it sorted.

You can also be sure all your details are kept incredibly safe. No card details are transferred to or held by Viva Valeria. All transactions take place via connections secured with the latest industry standard security protocols.

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