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delivery info

We are still despatching orders.

However please note that due to the COVID19 pandemic we are experiencing staff shortages, this

coupled with Royal Mail delays means you may find we take slightly longer to respond to your queries and deliveries are slightly delayed. We sincerely appreciate your ongoing patience at this time, stay safe <3

uk delivery

united kingdom

standard delivery £2.99

Please allow 1-2 working days for dispatch and 2-3 working days for delivery. A tracking number will be provided with all purchases, packages will be delivered by my Hermes. Free shipping will automatically be added when you spend £50 or more. 

 

express delivery £5.99

Please allow 1-2 working days for dispatch and next day delivery by Royal Mail. If you order with express delivery on Friday, please expect your parcel to be delivered on the following Monday.

Deliveries are not made on bank holidays. 

All express deliveries will require a signature upon delivery.

  • Parcels are posted Monday, Wednesdays and Friday and are not dispatched on weekend (Saturday and Sunday).

  • All standard delivery parcels will come with a tracking number.

  • We strongly advise standard delivery for Personalised Edit items and rings due to time frame for production.

  • When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.​

  • We are unable to send to PO BOX addresses.

  • Please do get in touch if you need something urgently and would like to request a speedier delivery service and we'll do our best to help. 

  • Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavour to send your order out.

international delivery

Estimated delivery time is to be used as a guideline only. In some cases, your parcel may arrive sooner or later depending on how quickly the parcel is processed through customs and transit in it's destination country.

  • All international parcels sent out to Europe and the US will be sent tracked for your peace of mind.

  • Parcels will be sent out via Royal Mail international tracked. A tracking number will be provided with each purchase.

  • Please allow 3-5 working days for parcels shipped to Europe. (This does not include personalised bespoke made items and rings)

  • Free delivery for our European customers when you spend more than £100. This will be automatically added to your bag at checkout.

  • Please allow 5-7working days for parcels shipped to USA. (This does not include personalised bespoke made items and rings)

  • Free delivery for our USA customers when you spend more than £150. This will be automatically added to your bag at checkout.

  • Please note that in some areas of the United States and Europe there is a limited range of delivery services available. We will endeavour to send your order out.

international custom/import charges

International orders may incur custom duties and taxes on the items, and we are not responsible for these charges. 

 

For more information on your import duties, you will need to contact your local TAX office.

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personalised orders

Personalised jewellery from the Personalised Edit collection which are bespoke orders, require 2-6 week production. Once production is over we will then ship to your address, shipping time could take longer due to public holidays, high demand, covid and shipping disruptions. If you’re an international customer it may take a total of 8 weeks for arrival from the date you ordered. 

If you order personalised jewellery along with other jewellery from our store, all items will be sent out together with the personalised made jewellery upon completion. If you wish to receive the other non personalised items sooner, please place two separate orders.

THESE PRODUCTS ARE NOT RETURNABLE OR REFUNDABLE AS THEY ARE MADE TO ORDER.

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our packaging

Your order will be dispatched in an white box. Each jewellery piece is packaged in a Viva Valeria jewellery pouch. Items purchased from the Personalised Edit will come with a special floating display box. This will ensure to keep jewellery away from moisture and avoid any dents or scratches.

 

It is encouraged that you use the jewellery pouches to keep jewellery in good condition and safe, please use pouches to store jewellery whenever you are not wearing them.